The short version: Use Loopstrat for legitimate business purposes, don't abuse the platform, pay your bill, and treat your customers fairly. If something goes wrong, our liability is limited to what you've paid us in the last 3 months. Questions? Email benton@loopstrat.com.
1. Acceptance of terms
By creating a Loopstrat account or using the Loopstrat platform, you agree to these Terms of Service. If you don't agree, don't use the platform. These terms apply to all users including contractors, business owners, and anyone else accessing Loopstrat.
2. What Loopstrat is
Loopstrat is an AI-powered lead response and automation platform for home service contractors. The platform automatically responds to inbound leads via SMS, requests Google reviews after completed jobs, and sends reactivation messages to past customers — all on your behalf and using your business identity.
You understand that Loopstrat sends messages on your behalf and that you are responsible for the content, accuracy, and legal compliance of those communications.
3. Your account
You must provide accurate information when creating your account. You are responsible for keeping your login credentials secure. You are responsible for all activity that occurs under your account. If you believe your account has been compromised, notify us immediately at benton@loopstrat.com.
You must be at least 18 years old and legally authorized to enter into contracts in your jurisdiction to use Loopstrat.
4. Acceptable use
You agree to use Loopstrat only for lawful business purposes. You must not:
- Send spam, unsolicited messages, or contact people who have not consented to receive communications from your business
- Violate the Telephone Consumer Protection Act (TCPA) or any other applicable law governing SMS communications
- Impersonate another business or person
- Use the platform to harass, threaten, or harm anyone
- Attempt to reverse-engineer, hack, or disrupt the platform
- Resell or sublicense access to Loopstrat without our written permission
- Use the platform for any purpose other than legitimate home service business operations
We reserve the right to suspend or terminate accounts that violate these terms without notice or refund.
5. SMS compliance
You are solely responsible for ensuring that your use of Loopstrat's SMS features complies with all applicable laws, including the TCPA, the CAN-SPAM Act, and any state-level regulations. This includes obtaining proper consent from your customers before sending them automated messages.
Loopstrat provides the technology to send messages — you are responsible for ensuring you have the legal right to contact each recipient. We are not liable for any fines, penalties, or legal action arising from your use of SMS features.
6. Subscription and payment
Loopstrat is offered on a monthly subscription basis. By subscribing, you authorize us to charge your payment method on a recurring monthly basis until you cancel.
- Free trial: New accounts receive a 30-day free trial with no credit card required. At the end of the trial, you must add a payment method to continue using the platform.
- Billing: Subscriptions renew automatically on the same day each month. You will be notified by email before each renewal.
- Cancellation: You can cancel at any time from your account dashboard. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time.
- Price changes: We will notify you by email at least 30 days before any price increase.
7. Refund policy
We offer refunds on a case-by-case basis at our discretion. If you believe you were charged in error or experienced a significant platform failure, contact us at benton@loopstrat.com within 30 days of the charge and we will review your request.
8. Intellectual property
Loopstrat and its underlying technology, design, and content are owned by Loopstrat and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the platform for your business purposes during your active subscription.
You retain ownership of your business data, customer data, and any content you provide. By using the platform, you grant Loopstrat a limited license to use your data solely to provide the services.
9. Disclaimer of warranties
Loopstrat is provided "as is" without warranty of any kind. We do not guarantee that the platform will be error-free, uninterrupted, or that it will produce specific results for your business. Lead conversion rates, revenue recovery, and review improvements depend on many factors outside our control.
10. Limitation of liability
To the maximum extent permitted by law, Loopstrat's total liability to you for any claim arising from your use of the platform is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages including lost profits, lost revenue, or lost business opportunities.
11. Indemnification
You agree to indemnify and hold harmless Loopstrat and its operators from any claims, damages, or expenses (including legal fees) arising from your use of the platform, your violation of these terms, or your violation of any third-party rights including SMS regulations.
12. Termination
Either party may terminate this agreement at any time. You can cancel your account from the dashboard. We reserve the right to suspend or terminate accounts that violate these terms, with or without notice. Upon termination, your access to the platform will end and your data will be retained for 90 days before deletion.
13. Governing law
These terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any disputes arising from these terms will be resolved in the courts of Salt Lake County, Utah.
14. Changes to these terms
We may update these terms from time to time. We'll notify active subscribers by email at least 14 days before significant changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.
15. Contact
Questions about these terms? Email us at benton@loopstrat.com. We're a small team and we read every email.